At Ruura, we value every interaction with our customers. Whether you have a question, concern, or feedback, our team is here to help. Below you’ll find all the ways to get in touch with us.
1. General Inquiries
If you have any general questions about our products, services, or brand, feel free to reach out. We typically respond within 24–48 business hours.
📧 Email: contact@ruura.shop
📞 Phone: +1 (646) 980-4371
🕐 Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
2. Order Support
Need help with your order, tracking number, or return? Our support team is happy to assist.
📦 Order Help: support@ruura.shop
Be sure to include your order number and any relevant details for faster service.
3. Mailing Address
If you wish to send us documents, product returns, or written correspondence, use the following address:
🏢 Mailing Address:
Ruura Customer Care
412 West 110th Street
New York, NY 10025
United States
4. Press & Media Inquiries
Journalists, bloggers, and influencers interested in featuring Ruura should use the following contact:
📮 Media Contact: media@ruura.shop
We welcome collaborations, product features, and lifestyle editorials.
5. Wholesale & Retail Inquiries
Want to stock Ruura in your boutique or online store? We’re open to partnerships with like-minded retailers.
🏷️ Wholesale Inquiries: wholesale@ruura.shop
Let us know more about your store and we’ll send over our line sheet and terms.
6. Feedback & Suggestions
We’re always looking to improve. If you have any feedback, product ideas, or suggestions, we’d love to hear from you.
💡 Submit Your Feedback: feedback@ruura.shop
Every suggestion is reviewed by our team, and who knows—you might influence our next product drop!7
7. Emergencies or Urgent Help
If you have an urgent issue, please write URGENT in your subject line to help us prioritize your message.
🚨 Priority Support: urgent@ruura.shop
📞 Direct Line: +1 (646) 980-4371
Please use this channel respectfully and only for time-sensitive matters.