At Ruura, we believe in transparency and accessibility. While we are a digitally native brand, we proudly maintain a registered business address and fulfillment support infrastructure to ensure fast delivery, reliable service, and smooth customer experiences.
1. Official Business Address
Our primary registered business address is:
📍 Ruura HQ
412 West 110th Street
New York, NY 10025
United States
📞 Phone: +1 (646) 980-4371
📧 Email: contact@ruura.shop
Please note: This location is not a walk-in retail store. Visits are by appointment only.
2. Fulfillment & Shipping Center
We’ve partnered with an East Coast fulfillment center to manage inventory, shipping, and logistics for fast and reliable order processing.
🏢 Fulfillment Partner Address (for Returns & Exchanges only)
Ruura Returns Department
Unit 205, Metro Park Logistics
Secaucus, NJ 07094
United States
This location handles:
- Customer returns
- Exchange requests
- Inventory processing
- Shipping logistics
To initiate a return or exchange, please contact support@ruura.shop before sending any packages.
3. International Availability
While Ruura is based in the U.S., we ship globally. We’re continuously expanding our international distribution and localized hubs to better serve the following regions:
- Canada
- United Kingdom
- Australia
- European Union (select countries)
- Asia-Pacific (limited availability)
📦 For questions regarding international delivery:
📧 shipping@ruura.shop
4. Google Maps & Navigation Info
We want to make finding us as easy as possible. You can use the following Google Maps link to view our official business headquarters:
🔗 View Ruura HQ on Google Maps
We recommend contacting our support team in advance if you plan to visit for business, media, or collaboration discussions.
5. Business Hours (By Appointment Only)
Although we operate primarily online, our admin and support teams are available for scheduled meetings.
🕐 Administrative Hours:
Monday – Friday: 9:00 AM to 6:00 PM (EST)
Saturday – Sunday: Closed
📅 Appointments: contact@ruura.shop
6. In-Person Collaboration or Vendor Meetings
Ruura occasionally hosts pop-up collaborations, influencer meetings, or vendor negotiations from our NYC location. If you’re interested in working with us:
- Send a meeting request to collab@ruura.shop
- Subject line: “Meeting Request – [Your Name/Company]”
- Provide 2–3 time slots for availability
A team member will follow up within 24–48 hours.
7. Accessibility & Parking
Our office building at 412 W 110th Street is ADA-compliant and located in a central area of Manhattan.
Nearby access:
- Subway Lines: B & C at Cathedral Parkway (110th Street Station)
- Bus Route: M7, M11
- Street Parking: Limited, metered spaces available
- Paid Garage: Across the street at 401 W 110th St Garage
8. Legal Notice
The above address is the officially registered business location for:
Ruura LLC
A legally recognized entity under the laws of the State of New York.
Please use this address for:
- Legal correspondence
- Business documentation
- Tax records
- Licensing inquiries